Our Services
Building purpose through personalised support packages and opportunities.
Housing and Accommodation Solutions
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Placement at risk of breaking down? Our Rapid Response team mobilises fast with experienced, trauma-informed mentors to stabilise complex situations.We work closely with treating teams, guardians and decision-makers to get a sustainable plan in place, quickly.
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Need somewhere safe to stay after a hospital admission, when a living arrangement breaks down, or while long-term housing is being arranged? Our Short and Medium Term Accommodation provides a stable, supported place to land, with trauma-informed mentors and a dedicated Case Lead working with families, guardians and treating teams to plan a safe, sustainable next step.
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Specialist Supported Independent Living for people with complex mental health conditions, psychosocial disability and trauma, including those whose previous supports haven't lasted. Our trauma-informed, recovery-oriented mentors provide consistent support at home and in the community, stepping up in hard times and stepping back as independence grows. We stay when others step away.
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Our Individualised Living Options offer a shared home for people ready for more independence, with flexible support designed around their goals, routines and strengths. Housemates are matched thoughtfully, so home feels comfortable and settled, and arrangements are reviewed as life changes. For many people, ILO is the next step after Supported Independent Living towards a more independent life.
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Our Custom Support packages work hand in hand with our long term housing solutions. We're here to make housing and support more sustainable and accessible for more individuals:
Affordability - Housing should be affordable, so we address the economic realities of individuals ensuring that housing costs do not consume a disproportionate share of their income.
Safety- Our homes are physically safe, comfortable, and designed to feel calm, predictable and supportive of emotional wellbeing.
Connected- We create opportunities for social interaction, support networks, and community engagement, fostering a sense of belonging and connection among residents.
Person-Centred Support and Building Purpose
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We specialise in supporting people with psychosocial disability and trauma who have complex support needs, including those whose previous placements haven't lasted. Our model is built for this: trauma-informed mentors trained in de-escalation, a dedicated Case Lead for every person, 24/7 on-call leadership, and close partnership with treating teams and guardians. This is our specialty, not an add-on.
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Trauma-informed care underpins everything we do. We recognise how trauma shapes a person's behaviour, relationships and responses to support, and we respond in ways that prevent re-traumatisation. Our practice prioritises physical, psychological and relational safety, builds trust through consistency and transparency, and shares decision-making with the person. We build on each person's strengths while recognising the cultural, historical and gender contexts that shape their experience.
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Traditionally called support work, mentorship is how we deliver day-to-day support to people with complex psychosocial needs. Our mentors are trained in trauma-informed practice and de-escalation, and work alongside people rather than doing for them, building skills in daily living, routines and community participation. Through consistent, relationship-based support, they build capacity and independence, recognise early warning signs and work closely with treating teams.
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Outreach Support brings our specialist psychosocial support to people living in their own homes and communities. It suits people who don't need 24/7 support but benefit from regular, consistent contact, including those who have moved into their own tenancy. Our mentors help with daily living, appointments, community connection and tenancy sustainment, while monitoring wellbeing and escalating early to treating teams if their mental health changes.
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Young people leaving out-of-home care often carry complex trauma and emerging mental health needs, at the very point the supports around them change. We work with Child Safety and youth services before the young person turns 18, so housing and support are ready when they leave care. From there, our mentors build life skills, routines and independence through trauma-informed support that continues as they grow into adulthood.
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Every person's support is designed around their needs, goals and funding, not a one-size-fits-all roster. We work with participants, support coordinators, plan managers and treating teams to deliver the right intensity of support at the right time, stepping up during periods of increased need and back as capacity grows. Packages stay sustainable within each plan, with transparent pricing in line with the funding arrangements that apply
Rainforest Respite (Ravensbourne National Park)
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Our Rainforest Respite is open to NDIS participants seeking a temporary break from their usual routines, our program aims to nurture life skills and foster self-assurance, it includes a range of supportive services tailored to the needs of each NDIS participant.
The rainforest provides a much-needed sanctuary for NDIS participants. With its stunning natural setting and personalised support, this program offers a unique opportunity for meaningful therapeutic activities, rejuvenation, and connection with nature.
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Our Rainforest Respite Program is open to NDIS participants.
This dedicated time for rest and recovery allows participants to experience the tranquility and support of our program in a safe and nurturing environment.
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Located 14km from Hampton, or 32km north of Toowoomba, Ravensbourne National Park is a stunning and serene rainforest along The Great Dividing Range.
With over 110 bird species, towering trees and trickling streams, we feel very grateful to offer our respite program surrounded by its natural beauty and calm.
Ready to live inspired?
FAQs and Understanding who we work with:
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We proudly work with individuals all over Queensland. We value synergy, so whether you’re in the city, a rural region or a remote area, we’re able to use our strong network to bring you closer to one of our highly-trained staff or a local like-minded support service.
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We are registered to work with individuals aged 16 to 65 years old.
Our Custom Support packages often suit the needs of those between 25 and 65 years old, but we cross over closely with child and youth support services as often we will be involved in the Transition To Adulthood (T2A) journey.
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We provide support for NDIS and NIISQ participants who are ready to live an inspired and purposeful life.
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While we strive to support all NDIS participants through mentorship and tailored programs, it's important to clearly outline the services we do not provide:
Mobility: Participants must be able to mobilise independently, including walking, manoeuvring in and out of chairs or beds, and performing daily tasks. As a general guideline, we can assist those with a physical disability that impacts up to 40% of their mobility.
Hygiene: We do not provide assistance with showering or toileting.
Feeding: We do not offer direct feeding services. However, as part of our person-centred support focus, we do provide cooking assistance to help participants build these skills.
For clarity on whether our services are the best fit for you, please get in touch with one of our friendly team members.
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Absolutely. We’re NDIS registered to assist participants through packages as well as our Rainforest Respite program.
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As it’s not a one-size-fits all, we need to know some more details about you, your needs and your interests as well to create a more detailed quote for your package. The easiest way to start this process is for yourself or your NDIS coordinator to directly contact one of our friendly team members.
We operate within the NDIS pricing arrangements and price limits.
Got a question not listed?
Take a further look at Queensland’s only National Park Rainforest Respite Program
